01What you can ask us to delete
You can ask us to delete any personal information we hold about you. That includes WhatsApp conversations with our numbers and automated assistants (your phone number, profile name, messages and attachments), enquiries you sent through the website or by email, and your account with any of our products.
This page covers EIGHTSIXTEEN DYNAMICS, trading as 816 Dynamics, and the apps and assistants we run, including 8DMX-bot. How we handle personal information in general is set out in our privacy policy.
02How to ask
To delete your WhatsApp conversations with us, enter the WhatsApp number you messaged us from in the form below and press Delete my data. You get a reference number straight away. You do not need to give a reason, and there is no charge.
You can also email hello@816-dynamics.com with the subject "Delete my data" and the phone number or email address you used with us. Product account owners can close their account from the product settings, or ask us to close it by email.
03What happens next
- Your request is recorded with its reference number as soon as you send it.
- We delete the messages, profile name and other information held for that number from our live systems within 30 days. If you gave an email address, we tell you there when it is done.
- If we have reason to doubt that a request came from the owner of the number, we may contact the number to check before deleting.
- Copies in our backups expire on their own schedule, within 90 days, and are not used in the meantime.
04What we may have to keep
Kenyan law requires us to keep payment and tax records, such as M-Pesa receipts and invoices, for seven years. If any of your information falls under that, we keep only what the law requires, use it for nothing else and tell you in our reply.
Deleting your data with us does not delete it from WhatsApp itself. To remove the chat from your phone, delete it in WhatsApp. Meta handles the data it holds under its own privacy policy.
05Contact
Questions about deleting your data: hello@816-dynamics.com, or WhatsApp +254 183 626 811. EIGHTSIXTEEN DYNAMICS (816 Dynamics), Nairobi, Kenya.